Customer Service Specialist, B2B (German speaker)
Our client is an international consumer products company behind a portfolio of well-known household brands. You'll join its customer services team in London, looking after German-speaking and other European retail partners for one of its brands by email and phone, and working closely with the regional sales team to keep orders accurate and on time.
What you'll do
- Manage retail orders end to end in the company's ERP system (Oracle), from order entry to final invoice and confirmation
- Answer stock availability and pricing requests, mainly by email
- Support sales reps and agents with account queries and order book issues, and share customer performance data
- Monitor orders daily and release them to the warehouse in time to meet delivery dates
- Resolve blockers such as credit holds or stock shortages, escalating where needed
- Work with the third-party warehouse on order preparation, value-added services, delivery bookings and shipping documents
- Handle complaints and after-sales issues, keeping customers updated proactively
- Compile weekly warehouse forecasts and flag anything that could affect monthly or quarterly results
What you'll bring
- 2+ years in B2B customer service, ideally in FMCG or consumer goods
- Degree or equivalent experience in customer service, B2B sales or logistics and operations
- Knowledge of logistics, transport and order management
- Fluent German and English, spoken and written; French is a plus
- A self-starter and problem solver who communicates clearly and focuses on results
- Right to work in the UK full-time
What's on offer
- Competitive package depending on experience and skills
- Flexible working hours, with extra flexi-days after one year
- Employee share purchase plan and product discounts
- Wellbeing support and regular learning sessions
- Modern London office and an international, inclusive team
Interested?
Send your CV to James with the role title in the subject line, or ask us anything about the role first. Everything is confidential.
Live roles and candidatesjames.yilmaz@em4y.org