Senior Enterprise Customer Success Manager
Our client is a leading global e-commerce technology company whose platform helps some of the world's best-known fashion, lifestyle and consumer brands sell direct to customers in markets around the world. As a senior member of the UK team, you'll manage a portfolio of enterprise clients and drive their long-term success.
What you'll do
- Be the lead point of contact for a portfolio of enterprise clients, coordinating internal teams so they get what they need, on time
- Build trusted-adviser relationships with senior stakeholders, often at C-level
- Grow revenue through upselling and cross-selling, and spot expansion opportunities and risks early
- Prepare performance reports and quarterly business reviews analysing each client's KPIs
- Advise clients on strategic, marketing and operational decisions using data, market trends and best practice
What you'll bring
- 3+ years in account management or customer success
- B2B experience in software, SaaS or logistics preferred
- A track record of growing an existing book of business
- Strong analytical skills and the ability to present data and trends clearly
- Confident communicating, negotiating and presenting at all levels, including C-level
- Excellent written and spoken English
- Flexibility to work outside office hours occasionally, as clients are global
- Right to work in the UK (visa sponsorship is not available)
What's on offer
- Hybrid working: three days in the London office, two from home
- A fast-moving, collaborative company with enterprise clients across EMEA, North America and APAC
Interested?
Send your CV to James with the role title in the subject line, or ask us anything about the role first. Everything is confidential.
Live roles and candidatesjames.yilmaz@em4y.org